|Singapore Local Delivery and Self Collection Chart|
|Delivery Service||S$20 & Above||Below S$20||Delivery Time Frame|
|Standard Delivery||Free||S$2||3-5 working days|
|Priority Delivery||S$7||2 working days|
|Self-Collection||Free||Upon email notification|
|International Delivery (Non-bulky)|
(*Free shipping on orders above $249)
|Rest of the world||S$35||S$87|
*All price quoted are in Singapore dollars
International Transit Time
Standard delivery: 12-20 working days*
Express delivery: 3-7 working days*
Delivery & Self-Collection From Store (Singapore orders)
• Simply opt for “Self-Collection” as your delivery method during check-out. Please allow us to process your order within 1-2 working days for self-collection. You may collect your order from our store upon receiving an email stating “Your order is ready for collection”.
• Free delivery on all orders in Singapore with S$20 minimum spending. (Please refer to the chart above).
Non-bulky & Bulky Category
• Our bulky item is defined by these categories. (Tower stand, Work Stand, Trainers, Wheel Set, Frame, and Car bike rack). Unfortunately, we unable to deliver our bikes international.
• Order with at least 1 quantity of bulky item in the shopping cart will be considered as bulky order despite if there is a mix of non-bulky item in the order. Our system will auto calculate the shipping cost based on the bulky shipping rates.
• Orders that are accumulated til 10kg will be automatically charged at bulky rates.
• Non-urgent delivery is available to (Malaysia, Hong Kong, South Korea, Taiwan, Vietnam, China, India, Thailand, Japan, Myanmar, Australia, and New Zealand). This delivery service is via SEA transportation.
• Unfortunately due to the difference in shipping cost, bulky items or shopping cart that accumulate 10kg and above, does not qualify ‘Free shipping’ even if the order is above S$249.
Order Processing (Singapore & International Orders)
• The ‘working days’ for New Era Cycle online processing only is from ‘Tuesday to Friday’ not including Singapore public holiday. All orders are pack and dispatch to our courier partners in 1-2 working days.
• The ‘working days’ for the delivery time frame from our courier partners is from ‘Monday to Friday’ not including Singapore and local area public holiday.
• It is very important that you check the completeness and accuracy of the delivery address. As such info is provided by you, we have no control over it. Hence, we will not be able to accept such responsibility if in the event the items are sent to the wrong address because of this reason.
• In the event, if you would like to change your delivery address after you had placed your order, please email us immediately via email within 24hrs after you had placed your order. If the item had already dispatched to our courier partners or order status has changed to processed, changing of the delivery address is not possible.
Customs Duties & taxes (International Orders)
• All goods sold may be subject to local customs duties and taxes (GST/VAT) which are not within our control. We will declare the exact value of the goods, excluding shipping charges. The customs duties and taxes (GST/VAT), which will be levied once the shipment reaches your country, will be covered by you.
Have Not Received Your Order or Return & Exchange (Singapore & International Orders)
• In any event, if you did not receive your items, please email us at email@example.com with your Order ID. We will assist to check your delivery status with our courier partners.
NOTE: For Singapore postal mail service, we are unable to check the delivery status.
• New Era Cycle ensures that your items are inspected, packed and delivered properly. In an event when you receive the wrong item or defective items, please kindly write-in to us via email at firstname.lastname@example.org with your Order ID. You will be receiving instruction on the return procedure.
• In the event, if you had purchased the wrong item, you can return the wrong item with original packaging in its original condition unused with the receipt to exchange with other products or store credits within 30 days.
• Return/exchange shipping cost may vary depending on case by case. Please kindly write-in to us via email for more information.
Our return address
NEW ERA CYCLE (SINGAPORE)
14 Arumugam Road, LTC Building C
#01-04 Singapore 409959
Restricted Area of Delivery (Singapore & International orders)
• We aim to deliver as many places as possible worldwide. Due to restrictions and limitation set by certain institutions and organizations, we are not able to make deliveries to the following areas:
. Military Camps
. Singapore Changi Cargo
. Country Clubs
. Singapore Turf Club Avenue
. Singapore Seletar Aerospace
. Airbase Sites
. Singapore offshore Islands
Changes To This Shipping & Delivery Policy
• We reserve the right, at our sole discretion, to update this shipping & delivery policy at any time.