Delivery
Singapore Delivery Chart |
||
| Delivery Service | Below S$15 per order | |
| Standard Tracked Delivery | FREE | S$5.45 |
Singapore Transit Time |
| Standard Tracked Delivery — 2–4 working days |
Singapore Delivery
Updated as of 3rd August 2025
- Your order will be processed for courier pickup within 1-2 working days after you have placed an order online.
- We may consider initiating a re-delivery if the order has not been successfully delivered. Additionally, a re-delivery fee may be chargeable.
- It's important to furnish an accurate delivery address for your order. In the event that you provide an incorrect delivery address resulting in the order being returned to us, we reserve the right to charge a re-delivery fee.
- The re-delivery fee is charged at S$5.45 if applicable.
- In the event of an unsuccessful delivery and we are unable to contact you, we will cancel the order and only process the refund in the form of store credits.
- Delivery fees are non-refundable for any successful return request or unsuccessful delivery.
- Standard Tracked Delivery: This service provides standard door-to-door delivery details. it may include event scans and delivery status updates.
- Transit times are estimated only. They begin from the date the parcel is handed over to the courier, not from the order date. Transit times exclude weekends, public holidays, and any hold initiated by us (in which case we will notify you via email). Longer transit times may occur during peak seasons.
Store Pickup
- Your order will be processed within 1-2 working days after you have placed an order online.
- Once your order is ready for collection, you will receive an email that your order status has been changed to the "Ready For Pickup" status.
- Store pickup is exclusively available at New Era Cycle's showroom.