Delivery
Singapore Delivery
- Your order will be processed for courier pickup within 1-2 working days after you have placed an order online.
- Your order will be shipped with a fully trackable courier.
- We may consider initiating a re-delivery if the order has not been successfully delivered. Additionally, a re-delivery fee may be chargeable.
- It's important to furnish an accurate delivery address for your order. In the event that you provide an incorrect delivery address resulting in the order being returned to us, we reserve the right to charge a re-delivery fee.
- The re-delivery fee is charged at S$5.45 (Inclusive of GST) if applicable.
- In the event of an unsuccessful delivery and we are unable to contact you, we will cancel the order and only process the refund in the form of store credits.
- Delivery fees are non-refundable for any successful return request or unsuccessful delivery.
- Transit time and delivery chart as follow:
Singapore Delivery Chart |
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| Delivery Service | S$40 & Above per order | Below S$40 per order |
| Qxpress | FREE | S$5.45 |
Store Pickup
- Your order will be processed within 1-2 working days after you have placed an order online.
- Once your order is ready for collection, you will receive an email that your order status has been changed to the "Ready For Pickup" status.
- Store pickup is exclusively available at New Era Cycle's showroom.