To make an online purchase, all you need to do is explore the available items, choose the ones you want, add them to your cart, and then proceed to the checkout page. Fill in the necessary details for your order, including the billing and shipping address. You will then be directed to the payment gateway, where you can securely complete the transaction. Once the payment is successfully processed, your order will be confirmed.

We accept a wide range of payment options, including major Credit/Debit cards and PayPal. You can conveniently use any of these methods to complete your purchase with us.

To access your order information, follow these simple steps:

1. Log in to your account using your email.

2. You will receive an OTP password email from either 'Shop' or 'New Era Cycle'.

3. Look for the "Orders" section and click on it.

4. Choose the specific order number you wish to view.

5. Once you've reached this stage, all the relevant details regarding your order will be displayed for your reference.

In case you experience any concerns with your online order, such as missing items, damaged products, delivery delays, or payment issue, we encourage you to get in touch with our dedicated support team promptly. You can reach us conveniently through email at retail@neweracycle.com or WhatsApp us at Send WhatsApp Message. We will be more than happy to address your concerns and provide the necessary assistance.

Order cancellation may eligible for order(s) that has not been shipped/collected or subjected to our approval. A cancellation fee of 5% may apply for certain refund method. You can request for order cancellation by reaching out to us at retail@neweracycle.com or WhatsApp us at Send WhatsApp Message. We will be more than happy to address your request.

For more information on our return & refund policy, please click here.

• Your order will be processed for courier pickup within 1-2 working days after you have placed an order online.

View our shipping chart here

• Your order will usually ready within 1 working day after you have placed an order online.
• Once your order is ready for collection, you will receive an email that your order status has been changed to the "Ready For Pickup" status.
• Store pickup is exclusively available in Singapore at New Era Cycle showroom.

• We will prepare your order and arrange for courier pickup in 1-2 working days.
• Shipping rates are applicable in the currency you have selected or depending on the country you ship to. View our shipping chart here for more information.

Our online order processing hours are Monday to Saturday, from 11am to 8pm, excluding Sundays and public holidays.

Most courier companies typically operate from Monday to Friday, excluding Saturdays, Sundays, and public holidays. However, it is worth noting that some courier companies may occasionally arrange deliveries on weekends.

Generally, there is no difference between shopping online and in-store. However, please note that online promotional offers might differ from those available in-store. Additionally, if you choose in-store pickup for an online order, there may be a processing time. This is because we handle all online orders at a separate location before transferring them to the showroom for collection, which incurs processing time.

10 Arumugam Road
LTC Building A, #01-02
Singapore 409957 

Lookout for us beside the carpark gantry

• Nearest MRT Station: Macpherson MRT Station (CC10/DT26) Exit B
• Bus Services (Bus Stop 70259): 24 | 28 | 43 | 43e | 70 | 70A | 70M | 76 | 80 | 80A | 135 | 137 | 154

LTC Building carpark charges

Car
Monday to Friday (Including PH)

• 7am - 5pm: S$1.22 Per Hour or part thereof
• 5pm - 7am (next day): S$2.04 per entry

Saturday (Including PH)

• 7am - 1pm: S$1.22 per hour or part thereof
• 1pm - 5pm: S$0.61 per hour or part thereof
• 5pm - 7am (next day): S$2.04 per entry

Motorcycle

• Daily (Including Sunday & PH): S$0.67 per hour or part thereof

LTC Building carpark fees last updated on 29th August 2024

Monday to Saturday: 11am - 7pm
Sunday and Public Holiday: Closed

We gladly accept a variety of payment methods, including major Credit/Debit cards, NETS, cash, PayNow QR, as well as popular mobile payment options such as Fave and GrabPay.

We have instalment plans available at our store. 

• OCBC Credit Card: 6/12 months instalment plan with a minimum purchase of S$500 per card transaction.
• Atome Pay: 3 months instalment plan with a minimum purchase of S$150 per transaction.

You can sign up online or at our showroom to become a NEC Member.

Yes! Is free for everyone.

As a member, you can track your latest transaction online. Even when you purchase in-store, you can view your past purchases. Best of all, is free and no commitment.

Yes! Our membership benefits have evolved over time, and we are please to introduce our new automatic perks for all customers, applicable both online and in-store. These discount are automatically applied when you meet the following criteria.

• Value Perk: Spend S$100 and above in a single transaction, a 3% rebate on your total order will automatically apply.
• ValuePlus Perk: Spend S$150 and above in a single transaction, a 5% rebate on your total order will automatically apply.

The perks are eligible to be combined with in-store promotion campaigns* only. Online store promotions are NOT eligible for combination.

*Exclusions: The following items and services are excluded from the perks and do not qualify as eligible spend: Abus products, closeout items, Continental products, Fizik's shoes and saddles, Quad Lock products, sale items (e.g. Purchase with Purchase offers), and workshop services.

Yes, our membership benefit have transformed over time. We regret to inform you that the membership reward points and the previous fixed 5% discount has discontinued. if you have unused points or vouchers, please contact us at retail@neweracycle.com for more information.

But don't worry! We have new benefit for all customer:

• Value Perk: Spend S$100 and above in a single transaction and get 3% rebate on your total purchase.
• ValuePlus Perk: Spend S$150 and above in a single transaction and get 5% rebates on your total purchase.

The perks are eligible to be combined with in-store promotion campaigns* only. Online store promotions are NOT eligible for combination.

*Exclusions: The following items and services are excluded from the perks and do not qualify as eligible spend: Abus products, closeout items, Continental products, Fizik's shoes and saddles, Quad Lock products, sale items (e.g. Purchase with Purchase offers), and workshop services.

Best of all!, the perks can be use in-conjunction with any online or in-store promotion campaign. You will get flexible and potential higher savings compare to our previous benefits.

A warranty is a promise made by the manufacturer/brand to provide repairs, replacements, or refunds if a product has manufacturing defects or malfunctions within a specific period.

No, the warranty claim does not guarantee an immediate one-to-one exchange. Each warranty claim is reviewed by our technical support team and suppliers on a case-by-case basis. Once the claim is approved, we will promptly inform you of the outcome and any further steps required.

The warranty period varies based on the product and manufacturer, ranging from one to five years. For more information about the specific warranty duration, please reach out to us at retail@neweracycle.com

You may do so by emailing to us at retail@neweracycle.com

Yes. To apply for a B2B account, head over to Engager Bike B2B Portal.

We appreciate your interest. To help us learn more about your offerings, please complete the Vendor Inquiry Form located here.

We're excited about your interest in joining us! To kickstart your journey, simply apply through this link. We can't wait to welcome you aboard!