Shipping policy

Singapore Delivery

We process all Singapore orders within 1-2 working days after the order is placed. Every order is shipped using a fully trackable courier service.

1. Your order will be processed for courier pickup within 1-2 working days after you have placed an order online.
2. We may consider initiating a re-delivery if the order has not been successfully delivered. Additionally, a re-delivery fee may be chargeable.
3. It's important to furnish an accurate delivery address for your order. In the event that you provide an incorrect delivery address resulting in the order being returned to us, we reserve the right to charge a re-delivery fee.
4. The re-delivery fee is charged at S$5.45 if applicable.
5. In the event of an unsuccessful delivery and we are unable to contact you, we will cancel the order and only process the refund in the form of store credits.
6. Delivery fees are non-refundable for any successful return request or unsuccessful delivery. 
7. Standard Tracked Delivery: This service provides standard door-to-door delivery details. it may include event scans and delivery status updates.
8. Transit times are estimated only. They begin from the date the parcel is handed over to the courier, not from the order date. Transit times exclude weekends, public holidays, and any hold initiated by us (in which case we will notify you via email). Longer transit times may occur during peak seasons.

Click here to view our delivery time estimates and shipping rates for Singapore.

Store Pickup (Online Orders)

For store pickup, we process your order within 1 working day after it is placed. Once your order is ready, you will receive an email notification that your order status has been updated to “Ready For Pickup”.

• Store pickup is not immediate, as processing time is required.
• Kindly wait for the email confirmation before heading to our store.

International Delivery

We prepare and dispatch international orders within 1-2 working days. Your order will be shipped via postal service or courier, depending on the shipping option selected at checkout. Shipping rates are displayed in Singapore Dollars (SGD) or your selected currency.

Important Information:

1. We will prepare your order and arrange for courier pickup in 1-2 working days.
2. Your order will be shipped via postal service or express courier, depending on the shipping option selected at checkout. ‘Economy Tracked Mail’ is handled entirely by postal services. ‘Standard Tracked Delivery’ may be fulfilled by either postal services or express couriers, depending on the destination. ‘FedEx (Fully Trackable)’ will be shipped exclusively via FedEx courier services.
3. Shipping rates are charged either in Singapore Dollars or the currency you have selected. 
4. Product tagged with "closeout", "Fizik Shoes" and "Shimano" may not be available for international delivery.
5. We may consider initiating a re-delivery if the order has not been successfully delivered. Additionally, a re-delivery fee may be applicable. 
6. It's important to furnish an accurate delivery address for your order. In the event that you provide an incorrect delivery address resulting in the order being returned to us, we reserve the right to charge a re-delivery fee. 
7. The re-delivery fee charges, if applicable, will be quoted via email. Additionally, we may impose a re-import fee if the previous delivery import fee is billed to us.
8. If, for any reason, your order cannot be delivered and is returned to us, we may cancel the order, and process the refund in the form of online store credit (excluding delivery charges).  
9. Goods sold may be subject to local customs duties, taxes (GST/VAT), and import fees, based on the declared value of the goods (excluding shipping); these charges are determined by local authorities and collected by the courier/postal company, and are beyond our control.
10. Failure to pay applicable import duties, GST/VAT, or import fees may result in the forfeiture of the order; no refunds will be issued, even if the parcel is returned to us.
11. Economy (Tracked Mail): This service offers basic tracking of delivery details. Typically, it only displays departure and arrival information at the destination country. Please note that, depending on the postal company in the receiving country, it may not include event scans or delivery status updates.
12. Standard Tracked Delivery: This service provides standard door-to-door delivery details. Depending on the destination country, it may include event scans and delivery status updates.
13. FedEx (Fully Trackable) or Fully Trackable Courier: With this service, you can expect comprehensive tracking, covering every step of the transit process. It allows you to closely monitor the shipment and significantly reduces the risk of parcel loss.
14. Delivery fees are non-refundable for any successful return requests or unsuccessful delivery. 
15. Transit times vary by delivery service and are estimated only. They begin from the date the parcel is handed over to the courier, not from the order date. Transit times exclude weekends, public holidays, customs clearance delays, and any hold initiated by us (in which case we will notify you via email). We do not notify for customs delays unless officially informed by the courier. Longer transit times may occur during peak seasons or due to adverse weather. Please refer to the specific delivery option selected for its estimated transit time.

NOTE:
- Please be aware that non-payment of the applicable import duties, GST, VAT, or import fees may lead to forfeiture of the item(s), and no refunds will be issued even the item(s) is return to us.

Click here to view our international transit times and shipping rates.