Cancel an order

You can request for order cancellation by sending us an email to retail@neweracycle.com . Order cancellation is eligible if the order(s) has not been shipped or collected within 30 days. A refund fee will be charged if the conditions are not met. Please see the refunds terms.

Refund

Any refund request on orders placed during the promotional period will only be refunded via store credit.

Once the return or cancellation of order is approved, the default refund method will be via store credit. However, a refund fee will be charged if you opt for a refund on the same payment method. 

The refund will be processed within 5 working days should you agree with the fees (as stated below).

Refund fees are as follows (Online Purchase Only): 

1. Credit card/Apple Pay/Google Pay: 3.4% (of the total order value) + S$4
2. PayPal: S$4 
3. Online account store credit: No charges

Refund fees are as follows (In-store Purchase Only):

1. Cash/Credit Card/NETS/Contactless payment: 5% (of the total order value). 
2. In-store account store credit: No charges