Delivery & Collection

   

Singapore Local Delivery and Self Collection Chart
Delivery ServiceS$20 & AboveBelow S$20Delivery Time Frame
Standard Delivery Free S$2 3-5 working days
Priority Delivery S$7 2 working days
Store Pick-up Free Upon collection email
Bt Gombak MRT Station (NS3) Collection Free Following Wednesday 7-8pm*

Bukit Gombak MRT Station (NS3) Collection (Singapore Orders)

Contact during collection: (+65) 81396062

Simply opt for "Collect @ NS3 Bt Gombak MRT (Following Wed 7-8pm)" as your delivery method upon checkout. You can collect your order The Following Wednesday between 7pm to 8pm exclude public holiday with self-collection confirmation email.

E.G. Order placed on Wednesday (9th Oct), collection will be on Wednesday (16th Oct). If order placed on Tuesday (15th Oct), collection will be on Wednesday (16th Oct).

All collection will be between 7pm-8pm only. Direction to collection meeting point: Exit station gantry → Turn left → Look for Pizza Hut Express #01-10 (Exit D). You can contact us during collection at (+65) 81396062

Delivery and Store Pick-up (Singapore Orders)

• Simply opt for "Store Pick-up" as your delivery method during check-out. You can collect your order in 1-2 working days with self-collection confirmation email.

Free delivery on all orders in Singapore with S$20 minimum spending. (Please refer to the chart above).

International Transit Time

Standard Express Delivery: 3-10 working days*

International Delivery Cost

 Delivery cost will be calculated after you have successfully added the items into the shopping cart. If your country does not show any shipping cost or there is no shipping service to your destination country, please kindly contact us

Order Processing (Singapore & International Orders)

The 'working days' for New Era Cycle online processing only is from 'Tuesday to Friday' not including Singapore public holiday. All orders are pack and dispatch to our courier partners in 1-2 working days. • The 'working days' for the delivery time frame from our courier partners is from 'Monday to Friday' not including Singapore and local area public holiday.

It is very important that you check the completeness and accuracy of the delivery address. As such info is provided by you, we have no control over it. Hence, we will not be able to accept such responsibility if in the event the items are sent to the wrong address because of this reason.

In the event, if you would like to change your delivery address after you had placed your order, please email us immediately via email within 24hrs after you had placed your order. If the item had already dispatched to our courier partners or order status has changed to processed, changing of the delivery address is not possible.

Customs Duties & taxes (International Orders)

• All goods sold may be subject to local customs duties and taxes (GST/VAT) which are not within our control. We will declare the exact value of the goods, excluding shipping charges. The customs duties and taxes (GST/VAT), which will be levied once the shipment reaches your country, will be covered by you.

Have Not Received Your Order or Return & Exchange (Singapore & International Orders)

In any event, if you did not receive your items, please email us at retail@neweracycle.com with your Order ID. We will assist to check your delivery status with our courier partners. NOTE: For Singapore postal mail service, we are unable to check the delivery status.

New Era Cycle ensures that your items are inspected, packed and delivered properly. In an event when you receive the wrong item or defective items, please kindly write-in to us via email at retail@neweracycle.com with your Order ID. You will be receiving instruction on the return procedure.

In the event, if you had purchased the wrong item, you can return the wrong item with original packaging in its original condition unused with the receipt to exchange with other products or store credits within 30 days.

Return/exchange shipping cost may vary depending on case by case. Please kindly write-in to us via email for more information. Our return address NEW ERA CYCLE (SINGAPORE) 14 Arumugam Road, LTC Building C #01-04 Singapore 409959

Restricted Area of Delivery (Singapore & International orders)

We aim to deliver as many places as possible worldwide. Due to restrictions and limitation set by certain institutions and organisations, we are not able to make deliveries to the following areas: . Military Camps . Singapore Changi Cargo . Country Clubs . Singapore Turf Club Avenue . Singapore Seletar Aerospace . Prison . Airbase Sites . Powergrid . Hospitals . Singapore offshore Islands

Changes To This Shipping & Delivery Policy

We reserve the right, at our sole discretion, to update this shipping & delivery policy at any time.